Quality

Autocares LACT was founded in Seville in 1975, and its name comes from the initials of its four founding partners: Lozano, Algaba, Cristobal, and Tabero. Later, a year later, the current manager, Mr. Antonio Fuentes Cano, joined and, through his efforts and with the help of his children, has managed to consolidate the great family business it is today.

Quality is the priority at Autocares Lact

To fulfil our commitment to quality, in addition to meeting our customers’ expectations, we also focus on service requirements and ensure compliance with the legal and regulatory requirements applicable to us.

However, all these requirements are constantly changing, so our commitment to continuous improvement is essential if we are to do a good job. To this end, we continually update our certificates—international standards that recognise our commitment to quality and environmental protection.

Our quality and environmental policy takes into account pollution prevention, control of atmospheric emissions, proper waste management, and the sustainable use of resources. All of this helps us define a strategic direction focused on risks and opportunities, together with our company’s processes.

Quality certificates

ISO 9001:2015 Certificate

At Autocares Lact, we have always pursued excellence in our work, which is why we are certified to ISO 9001, Quality Management Systems—an international standard that recognises the company’s good practice in terms of its services, management, infrastructure, and customer relations.

Our ongoing commitment has enabled us to renew it over time.

ISO 14001:2015 Certificate

The requirements of ISO 14001, Environmental Management Systems, commit us to our planet. Year after year, we have worked to make the processes we follow increasingly sustainable, reducing emissions through a modern fleet of vehicles, managing hazardous waste, and working to make the workplace healthier.

UNE 13816:2003 Certificate

We decided to validate our services with UNE 13816, the Quality Management System for Passenger Transport, to subject our services to continuous assessment. The analysis is based on the seven pillars on which the certification is founded: service quality, accessibility, information, time, comfort, safety, and environmental impact.

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